Terms & Conditions
The following Booking Conditions in addition the General Information contained on our website form the basis of your contract with TinosResidencies. Please read them carefully as they set out our respective rights and obligations.
Please note: We do not sell or offer for sale any pre-arranged combinations of services. You may book to stay in one of the properties as described on our website without booking any other services with us. If you wish us to do so, we can suggest a flight agent or flight carrier for you to contact directly. If you wish us to do so, we can on your behalf book your car hire or other services shown on our website. Accordingly, we do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 (“the Regulations”) and the Regulations do not apply to any booking you may make with us.
We act as agent on behalf of the providers of the accommodation and any other services you book. You will have a contract with the relevant service provider for any accommodation and/or other service (except flights) you book through us. The relevant service provider’s terms will apply to your contract (copies available on request) in addition to the relevant provisions of these booking conditions.
References to “arrangements”, means your confirmed accommodation and/or service(s). References to “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Pretty Greek Villas Limited.
- Making your booking
To confirm a booking, the party leader must complete and sign our booking form. He/she must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By signing the booking form, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
The completed signed booking form must then be sent to us together with the payments referred to in clause 2 below.
Subject to the availability of the chosen arrangements we will confirm your arrangements by issuing a confirmation notice. Any invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
If you wish to, you may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so to firstname.lastname@example.org
In order to confirm your chosen arrangements, a deposit of 30% (or full payment if booking within three weeks of the date your arrangements are due to commence) must be paid at the time of booking unless agreed otherwise.
The balance of the cost of your arrangements must be received by the date and time of your check in. One reminder will be sent. The balance cost can either be paid through the payment methods offered on our website before your arrival or using cash at the day of your arrival.
If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 6 depending on the date we reasonably treat your booking as cancelled.
The price you pay for your arrangements includes gas, water, electricity and air conditioning.
3. Your contract
A binding contract between you and us comes into existence as soon as you recive the booking confirmation. We both agree that Greek Law (and no other) will apply to any contract you have with us and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Court of Piraeus, Greece.
Changes to these Booking Conditions or the General Information shown on our website will only be valid if agreed by us.
4. The cost of your holiday
Please note, changes and errors occasionally occur.
We reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
5. Arrival (check in) and Departure (check out) times
On the first day of your rental, the property will be ready for you from 3pm. You may arrive between 3pm and 9pm. However in some cases, we are able to arrange for you to drop your bags at the property if you arrive earlier. After 9pm you will incur a EUR €30.00 charge to cover out of hours staff costs. If you arrive after 12 midnight this increases to EUR €60.00. If your arrival in Tinos island is delayed or cancelled, you are required to contact TinosResidencies so we can notify everyone involved. Failure to notify us of any delay or expected property arrival time of more than 30 minutes, will result in a charge of EUR €30.00. If there is any delay, please call and text the mobile number you have been given in your booking confirmation.
On your departure day please be ready to meet our representative for your check-out around 11am. The exact time of the check-out will be discussed with our representative.
Unless by prior agreement with TinosResidencies, failure to leave by 11am will incur an extra half day rental charge. Failure to leave by 3pm on your departure day will incur an extra full day rental charge.
6. Special requests and medical conditions / disabilities
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical condition or disability which may affect your arrangements or enjoyment of them or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements (or enjoyment of them) develops after your booking has been confirmed. If we reasonably feel on behalf of the service provider concerned unable to accommodate properly the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
7. Changes by you
Should you wish to make any changes to your confirmed arrangements, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee that we or the service provider concerned will be able to meet any such requests. Where such changes can be made, an amendment fee will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by the service provider(s) concerned. A change of start date will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the price of your arrangements where, for example, the basis on which the price of the original arrangements was calculated has changed.
8. Cancellation by you
Should you or any member of your party need to cancel your chosen arrangements once they have been confirmed, the party leader must immediately advise us in writing through email at email@example.com. Your notice of cancellation will only be effective when it is received in writing by us at this address. As costs are incurred from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.
Period of notification before the start of your property rental you will forfeit:
More than 21 days 0%
0 – 21 days 100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.
For any other services that we have arranged on your behalf, the provider’s cancellation policy will apply.
We consider adequate travel insurance to be essential. You must ensure that you and all members of your party will obtain suitable and adequate insurance cover prior to travel. As a minimum the travel insurance you obtain should provide adequate cover for cancellation by you, the cost of assistance (including repatriation) in the event of accident or illness, and loss of belongings. Please note that travel insurance cover is not effective until all premiums are paid in full.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check insurance policies.
10. Changes to and cancellations of your arrangements
We are responsible for providing the services listed on our website, where it is within our control. We carefully and regularly monitor our properties. We cannot guarantee that all items listed on our website will be functional at all times, however all endeavours will be made to rectify any problems as soon as we possibly can. We reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners, operators and agents of the rental properties of TinosResidencies are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, his property, or his family, heirs, or assigns. The liability of TinosResidencies is limited to a total of the booking price irrespective of the title/claim.
11. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected, or you otherwise suffer any damage, loss or expense of any nature, as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
12. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your arrangements, you must immediately inform us. Any verbal notification must be put in writing and given to our representative as soon as possible. Until we know about a complaint or problem, we cannot begin to assist you to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your departure from the accommodation giving your booking reference and full details of your complaint. Only the party leader should write to us. Please note where we act as agent, any assistance we provide in relation to any complaint or problem you have with the arrangement(s) concerned is provided on a goodwill basis only.
13. Behaviour and damage
You must keep the accommodation clean and tidy at all times and ensure that you leave your accommodation in the same condition as it was when you arrived (including removing all rubbish and personal items). You must also ensure that you do not do anything or carry on any activities at the accommodation which may be viewed as a nuisance to other occupiers or neighbours or which could prejudice the building or other insurance of the accommodation or cause an increase in the insurance premiums payable in relation to that insurance(s). Pets are not permitted at any accommodation unless you have obtained our prior written consent to this. Where such consent is given, you must ensure that pets are kept under strict control at all times and not left unattended at the accommodation. Only the persons named on the booking form (or substituted at a later date with our approval) may occupy the accommodation and only for the purposes of private holiday accommodation.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the arrangements of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
14. Responsibilities of the provider of property accommodation
14.1 Provide accommodation for the guests number provided in the booking confirmation.
14.2 Ensure that the property is fully furnished with a fully equipped kitchen.
14.3 Provide bed linen for all beds and ensure that all beds are made up before the arrival of the tenant.
14.4 Provide bath towels.
14.5 Change of bathroom towels every 3 days for rentals over 4 days.
14.6 Change of bedding every 6 days for rentals over 7 days.
14.7 Ensure that all service appliances and air-conditioning in all rooms where fitted, shall be and will remain in good, safe and full working order at all times.
14.8 In the event of any malfunction of any of the foregoing shall promptly procure the repair of the same as soon as possible.
15. Excursions, activities and general area information
We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in Tinos island. We have no involvement in any such activities or excursions which are either run, supervised or controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form part of any contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and in our other advertising material which are not part of your contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book with us, we will pass on this information at the time of booking.
16. Passports, visas and health requirements
The passport and visa requirements for your country may change and you must check the up to date position in good time before you go on holiday. If you or any member of your party is 16 or over and haven’t yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your arrangements are due to commence. In addition, you must check passport and visa requirements with the Greek Embassy of your country.
It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before your arrangements are due to commence. Health requirements and recommendations may change and you must check the up to date position in good time before your arrangements commence.
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before your arrangements commence. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
17. Website / advertising material accuracy
The information contained on our website and in our other advertising material is believed to be correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.
18. Waiver of Liability And Hold Harmless Agreement
In consideration for receiving permission to rent, I hereby RELEASE, WAIVE, DISCHARGE and COVENANT NOT TO SUE TinosResidencies or the owner of the rented property, their officers, agents, servants, or employees (hereinafter referred to as RELEASEES) from any and all liability, claims, demand, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me, or any of the property belonging to me, whether caused by the negligence of the releasees, or otherwise, while in, on or upon the premises where the use is being conducted.
I further hereby AGREE TO INDEMNIFY AND HOLD HARMLESS the RELEASEES from any loss, liability, damage, or costs, including court costs and legal fees, that they may incur due to my participation in renting, whether caused by negligence of releasees or otherwise.
It is my express intent that this Waiver of Liability and Hold Harmless Agreement shall bind the members of my family, spouse, and my guests. I hereby further agree that this Waiver of Liability and Hold Harmless Agreement shall be construed in accordance with the Greek laws.
IN SIGNING THIS RELEASE, (or if reserving online by checking on the I agree box) I ACKNOWLEDGE AND REPRESENT THAT I have read the foregoing Waiver of Liability and Hold Harmless Agreement, understand it and sign it voluntarily as my own free act and deed; no oral representations, statements, or inducements, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age and fully competent; and I execute this Release for full, adequate and complete consideration fully intending to be bound by same.
19. Properties Rules
• Do not throw anything in toilets. All toilet paper and feminine products must be disposed of in the waste bins provided.
• All towels and linens have been provided. Special mats are provided for the bathroom floor so don’t use the towels or linens provided as floor mats.
• Parties and events are strictly forbidden.
• No outside visitors or overnight guests without prior approval from your host. Only guests included on the reservation are allowed on the premises without the hosts prior approval. If it is determined that there were unauthorized visitors on site, the registered guest will be charged (for each unauthorized person) €100 per person per day.
• Do not engage in illegal activities anywhere on the property. This includes downloads. NO business shall be conducted on site without written authorization from host. “Business” is defined as (but no limited to) professional photo/video shoots, onsite interviews, or anything that may involve more than the registered guests being on premises.
• Respect the tranquility of neighbors. The volume inside and outside the dwelling must be contained throughout the day. It is PROHIBITED to make noise in the evening after 21pm and before 9am.
• Please ensure that children are always supervised by a responsible adult.
• Ensure the cleanliness of the housing, do not throw anything on the ground either inside or outside the home. If your home is left in an excessive state of dirt, you will be charged €100 extra for a thorough cleaning. Be sure to keep the furniture and equipment made available to you in good condition. If you break or damage something, please let us know and arrange for its replacement or repair. Any damage or breakage may be retained on your deposit.
• No pets except if it is allowed with the manager’s agreement.
• Do not have any food out that will attract any uninvited pests. Our properties are pest free, and we would like to keep them that way with your help.
• SMOKING: Our properties are smoke free, this includes vaping. Please smoke outside and use the ashtrays provided. – A fine of €500 will be invoiced in case of non-respect of this clause.
Thesi Agios Nikolaos Volikou, Tinos, Greece, 84200
VAT Number: EL801319580
Business Registry Number: 154318038000
Owner: Georgios Servetas
Phone: +30 698 412 0243